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Paperless Post Return Policy

Last Updated: March 28, 2024

Coin Refunds, Escheat, and Expiration

Paperless Post does not accept returns on Coin purchases, except as noted below.

Subject to EU/UK Users consumer rights outlined below, purchases of Paperless Post Coins are not refundable, whether or not they are used, and are not transferable. Unused Purchased Coins may be subject to applicable U.S. state escheat law. Unused Free Coins expire one year after being granted to you by Paperless Post. If you are a User and contact us to exercise your rights to terminate your account and delete your personal data, the Coins remaining in your account will no longer be redeemable.

EU/UK User Consumer Rights

Please be advised that the applicable provisions in the below sections entitled “Cooling Off Period,” and “Digital Content” only apply to Users located in the UK or EU.

Cooling Off Period: A User may cancel a purchase of Coins at any time within a 14-day “cooling-off” period starting the day after the date of purchase of any Coins. To cancel a purchase of Coins, the User must clearly inform Paperless Post, preferably (a) by sending an email to providing the User’s name, address, and any order reference number, or (b) by completing and mailing a cancellation form.

If the User cancels a purchase within the cooling-off period and before using any Coins purchased, the full purchase of Coins will be refunded. If the User cancels a purchase of Coins within the cooling-off period but has already used some of the Coins purchased, the value of the purchased Coins used will be deducted from any refund due to the User on a pro-rata basis. Paperless Post Site tracks Coins used, and Customer Support will advise the amount of refund when contacted.

Refunds will be processed as soon as commercially reasonable and, in any case, within 14 days of receipt of the User’s cancellation request. Refunds will be made by the same method originally used to pay for the purchase, unless agreed otherwise.

Digital Content: Where Users pay for Premium Cards sent through the Service using Coins, such digital content is provided immediately, and the User acknowledges and agrees that this is the case and, therefore, that the User has no right to change their mind and cancel such purchase pursuant to the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations of 2013 once such purchase has been made.