Payment & Refunds

Paperless Post: Digital Stationery Payment, Refunds & Expiration Policy


Payment for Premium Stationery and Premium Customizations with Paperless Post Coins:

Premium Stationery: All digital Paperless Post invitations, save-the-dates, announcements and cards (“Stationery” or “Card”) are free to send to an email address and track on the Site, unless the Card is designated as premium (“Premium Stationery” or “Premium Card(s)”). Each Premium Card is paid for with Paperless Post Coin(s) (“Coin(s)”) upon sending. All Paperless Post follow-ups and reminders for any Stationery sent, are free. Any Stationery that is not sent to an email address but is shared by a registered member by publicly distributing the card on the web, is not subject to Paperless Post Coin(s) and therefore free.

Premium Customizations: Registered members may elect to further customize any Stationery, including Premium Stationery, by adding one or more premium customizations to their Cards:

  1. 1. An envelope designated as a " Premium Envelope",
  2. 2. An envelope liner designated as a "Premium Envelope Liner", and/or
  3. 3. A registered member's "Logo” (each a “Premium Customization” and collectively the “Premium Customizations”).

Each Premium Customization is paid for with Paperless Post Coins (“Coins”). Any Stationery, including any Premium Customization(s), that is not sent to an email address but is shared by a registered member by publicly distributing the card on the web, is not subject to Paperless Post Coin(s) and therefore free.

Paperless Post Coins: Coins are either purchased in packages, or granted to members for free on registration and for other rewarded actions. All Coins are saved in member’s account. Each Premium Card requires one or more Coin(s) to send. Each Premium Customization(s) will add one or more Coin(s), to each piece of Stationery or Card, whether free or Premium. If member has elected to use any Premium Cards and or Customizations, Coins are automatically debited upon sending, based on the number of Cards, multiplied by the number of Coin(s) required for each Premium Card, and or Premium Customization(s) applied.

By submitting an order to purchase Coins through the Service, you authorize Paperless Post or its designated payment processor to charge the credit card account you specify for the payment amount. All payments are to be made in United States dollars. You are responsible for all applicable charges, including any sales or use tax, duties, VAT, or other governmental taxes or fees payable in connection with your purchase, and Paperless Post reserves the right to collect such taxes or other fees from you at any time. Paperless Post may change its pricing at any time or add new fees and charges from time to time, but will provide advance notice to you of these changes via information on the Site. If a credit card reaches its expiration date, your continued use of the Service constitutes your authorization for Paperless Post to continue billing your credit card and you remain responsible for any uncollected amounts. Paperless Post reserves the right to terminate your account for any reason, including credit card processing issues.

Refunds: Purchases of Paperless Post Coins are not refundable, whether or not used, and are not transferable.

Expiration: Conversion of Paperless Post Stamps existing in a member account on January 27, 2012: All Paperless Post Stamps in a registered member account on January 27, 2012 will be converted to Paperless Post Coins: one Coin for one Stamp. As of January 27, 2012 Stamps will no longer be a currency used on the Site. Converted Coins must be used within 24 months from the date of conversion. These Coins will expire after the earlier of January 26, 2014 or upon termination of the account.

Paperless Post Coins existing in a member account on October 18, 2010: All Coins in a registered member account on October 18, 2010 do not expire and will remain until used or until the account is terminated.

Paperless Post Coins added to a member account on or after October 19, 2010:

  1. Free Coins: Coins added to a member account on or after October 19, 2010 by Paperless Post for free, either granted on registration or for other rewarded actions, must be used within 12 months from the date added. Free Coins will expire after the earlier of 12 months or upon termination of the account.
  2. Purchased Coins: Coins added to a member account on or after October 19, 2010, by purchase from Paperless Post, either on the Site or from its authorized affiliate, must be used within 24 months from the date added. Purchased Coins will expire after the earlier of 24 months or upon termination of the account.

The member will be alerted by email, at the address registered with the member account, 60 days in advance of the expiration date of any Paperless Post Coins that they must be used or they will expire.

PAPER by Paperless Post: Web-to-Print Stationery Payment & Refunds/Reprints


Web-to-Print Stationery: Select Paperless Post Stationery and Cards are available for purchase printed on paper (“Printed Card(s)”). After customizing the Printed Card on the Site, the member can choose to purchase one (1) or more Printed Cards digitally printed. Printed Cards are shipped to the member’s designated shipping address in the continental United States.

Printed Stationery Payment: The purchase price will be calculated at check-out based on the Printed Cards chosen, number ordered and premium customizations added, such as paper thickness and envelope liners. Purchase prices may be subject to state sales tax, and shipping costs will be added. Payments will be made by credit card. By submitting an order to purchase Printed Cards through the Service, you authorize Paperless Post or its designated payment processor to charge the credit card account you specify for the payment amount. All payments are to be made in United States dollars using credit cards with billing addresses in the United States. You are responsible for all applicable charges, including any sales or use tax, duties, VAT, or other governmental taxes or fees payable in connection with your purchase, and Paperless Post reserves the right to collect such taxes or other fees from you at any time.

Printed Stationery Refunds/Reprints: Paperless Post cannot provide refunds for member mistakes, changes in event information or event cancellation. Prior to submitting a print order, the member must verify accuracy of text and event information. If there is an issue with the quality of some or all of the prints, Paperless Post will reprint some or all of the order at no additional cost to the member.

Paperless Post is committed to customer satisfaction and members should contact help@paperlesspost.com immediately with questions and concerns regarding a print order.