Set Up the Details Page

What does type of mailing mean? How are the mailing types different?

The type of mailing dropdown menu in the response card section of your Design page is where you choose the type of card that you are sending out. You can choose between an Announcement, a Save the Date, a Card, and a Card that links to another website or an Invitation requesting RSVPs.

An invitation requesting RSVPs is the only mailing type that allows you to collect RSVPs and track when your recipients open the card. Invitations also allow you to set up an automatic reminder closer to your event date.

Announcements, Save the Dates and Cards do not collect RSVPs. All cards on Paperless Post will include a Messages page, so as not to completely cut off communication with the recipient. This way if the recipient has a question or nice words to share, he or she can contact you using the messaging options on the Messages page.

If you would like to redirect recipients to another website, you can choose "a Card that links to another website." This does not allow you to collect RSVPs on Paperless Post, it only allows you to see who has opened the card.

Can I sell tickets or collect donations through my invitation?

If you set up your own ticketing site or tracking system and have a URL, you can link your card to that site. Choose “a card that links to another website” from the mailing type in the response card section of your card's Design page. You will then be able to enter your information on the Details page, after clicking the Save and Next buttons. The reply card will have a button that takes the viewer to the website you specify.

Please note that you will not be able to track RSVPs on Paperless Post when you change your Type of Mailing to a Card that links to another website, since these options remove your reply card and replace it with a link. You will only be able to see who opened the card on your Tracking page

Where does the event or card name show up?

The event or card name will be displayed on the front of the envelope (if you choose to use one) for any non-personalized envelopes. Non-personalized envelopes are sent when you do not include a name associated with an email address in your Unsent Guest List on the Delivery page. They are also used for card links that are not personalized for a specific individual or when you use the Follow up from your Email tool.

Do I have to fill out the event date, time and location?

For invitations, you must complete all of the required fields marked with an asterisk to move on to sending. The event date, start time and location are mandatory.

The event date and time can be added to the guest's Google, iCal, Yahoo, or Outlook Calendar. You can also include a Google Map to the location by checking Include Map.

Can I set up the RSVP to reflect multiple events?

Although you can add up to 6 pages within a single mailing, unfortunately there is no way to customize the Details page to allow for multiple events.

You can always include more information regarding your event in the RSVP Details text box at the bottom of your Details page. This message will appear above your reply card, so your recipients can view it before they respond.

Is my Guest/ Recipient list public? Will the email addresses of my guests/ recipients also be public?

For all card types, other than Note Cards, you can choose whether or not to allow your guests/ recipients to see the list of invitees/ recipients. Free cards are automatically set to a Public guest/ recipient list, while cards with Premium options default to a Private (Verified Guests) list. You can always manually update this on your card's Details page, under Guest List Preferences.

There are three different Guest/ Recipient List settings to choose from:

Public: A public guest/ recipient list will display your guests/ recipient names, RSVP statuses (if an Invitation), and comments. Your guest/ recipients' email addresses will never be public. In the case that your invitees’ names are not included on the list, they will not appear on the public list at all. Public lists allow your recipients to get excited about who is coming to your event and also to coordinate with other guests to plan transportation, gifts or any other details to make sure your event goes off without a hitch!

Private (Verified Guests/ Recipients): A Private (Verified Guests/ Recipients) list means that only verified recipients can view the list and any comments. In order to become a Verified Guest/ Recipient, a recipient has to be sent a card and has to be logged into the site. If they do not have a Paperless Post account, they will be prompted to create one.

Private (Host Only): A Private (Host Only) list means that no recipients will be able to see the list of other recipients. Recipients will not be able to view the list, nor any comments.

You can further customize your settings by clicking edit details and choosing which features you'd like your recipients to see.

Note Cards will always have a Private recipient list. This option cannot be changed.

How do I change my Guest/ Recipient list settings between public and private?

To change your Guest/ Recipient list preferences, do the following:

  1. 1. Go to the Details page of your event.
  2. 2. Scroll down to Step 4 / Guest Settings.
  3. 3. Click Public, Private (Verified Guests/ Recipients) or Private (Host Only) to update your guest/ recipient list preferences.
  4. 4. If you set your guest/ recipient list to Public or Private (Verified Guests/ Recipients), click the edit details link to show check boxes with additional options for you to further determine what recipients are and are not allowed to see.
  5. 5. Press the "Save & Next" button to save any changes.

What is the total invited per invitation number?

The total invited per invitation determines how many guests can RSVP on the reply card for the event.

If you do not want to allow your guests to bring friends or family with them and only want the guest to RSVP for him or herself, set this number to 1.

When you want to allow your guests to bring others and RSVP as a group, you can set this number to 2 or more. This allows the guest to choose from a drop down on the reply card to select how many attendees the guest is RSVPing for.

Can I change an individual guest's total invited number but not affect the number of people other guests are allowed to bring?

Yes; you can set the "total invited" number on the Details page of your event, but if you would like to allow a different total invited number for specific guests, follow these directions:

  1. 1. Go to the Unsent Guest List on the Delivery page and click the name of the guest whose Total Invited number you would like to change. Information will drop down below his or her name.
  2. 2. Adjust the Total Invited drop-down menu to reflect your desired changes.
  3. 3. Remember to click the Save button for each guest you update.

Can I set a maximum capacity for my event?

If your event can only accept a limited number of guests, you can set a maximum capacity on the Details page. Any guest that tries to RSVP after the maximum has been reached will see messaging on the reply card that responses are no longer being accepted.

This number can be increased later on if necessary. The number cannot be decreased to anything less than the total number of attendees at the time (if some guests have already responded).

The host is notified when the maximum capacity is reached by email and also on the Tracking page.

What is the Additional note to Guests/ Note to Recipients on the next page? How much text can fit there?

You can place additional information for your recipients in the Additional Information section of your card's Details page and they will see it on the Messages page of their card.

This is a useful area to include extra details that may not have fit on your main card, such as parking instructions. You may also want to write a RSVP by date if you have one.

Note: URLs and email addresses that are placed in this area will be automatically hyperlinked. There is a 200-character limit for this area. Any message longer than this will be visible after the recipient clicks "read more."

What should I do if I've already sent my card and the event details need to be changed?

You can always update your event details, even for a sent mailing, and saving it will automatically update for everyone. Remember to edit both the Design page and Details page, if the information appears on the face of the card and on the reply card page.

To bring any changes to your recipients' attention, you will need to go to the Tracking page and use the "write a message" tool. We do not inform anyone of changes otherwise, so you will need to use this tool for notification purposes.

Note: The event details in the body of the email will not dynamically change for sent mailings. The event details will only update when the guest or recipient clicks to view the card again. The "write a message" tool includes a link back to the card for convenience.

How does Address Collection from guests work?

You can request mailing addresses from your guests, if you're planning on sending printed invitations or cards. This is great if you send a save the date online and want to send paper invitations.

To set this up, on your Details page, select "Yes" for the question, "Do you want to ask recipients for their mailing address?"

Paperless Post - How do I add address collection

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The guests will see a mailing address field on the page viewed after the card, or the RSVP card (if you set it up on an invitation). The information will be included in a spreadsheet when you export from the Tracking page.

Paperless Post - How do I collect addresses

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How can I add wedding registry information to my invitation?

You can add wedding registry information to your invitation or save the date, which would allow guests to access the gift registries after viewing the card.

To do this, find the section at the bottom of the Details page of your event labeled, "Add Wedding Gift Registries."

Paperless Post - How do I add a registry

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You can search the database provided by The Wedding Channel to find the registries. Once the search results appear, check off the boxes and click save. The logos of each store should appear. You can remove them by clicking the x when you hover.

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