Set Up the Details Page



Can I set a maximum capacity for my event?

If your event has limited spots, you can set a maximum capacity on the Details page. Any guest that tries to RSVP after the maximum has been reached will see messaging on the reply card that responses are no longer being accepted.

This number can be increased later on if necessary. The number cannot be decreased to anything less than the total number of attendees at the time (if some guests have already responded).

The host is notified when the maximum capacity is reached by email and also on the Tracking page.

How are the mailing types different?

The first drop down on the Details page requires you to choose a mailing type.

Invitations requesting RSVPs are the only mailing type that allows you to collect RSVPs and track attending statuses. Invitations also allow you to set up an automatic reminder closer to your event date.

Announcements, Save the Dates and Cards do not collect RSVPs. All cards on Paperless Post have some form of reply card, so as not to completely cut off communication with the recipient. This way, if the recipient has a question or nice words to share, there is a method to do so.

If you would like to redirect recipients to another website, you can choose "a card that links to another website." This does not allow you to collect RSVPs on Paperless Post, but if you do not need to, it is a great option to use.

Where does the event or card name show up?

The event or card name will be displayed on the front of the envelope (if you choose to use one) for any non-personalized envelopes. Non-personalized envelopes are sent to contacts you do not enter names for on the Delivery page. They are also used for envelopes to card links that are not personalized for a specific individual, such as on a shared card.

What is the email display? Can I edit this on a sent mailing?

The email display controls how the Paperless Post appears in the recipient's email inbox. The name entered in the From is displayed as the sender for the mailing and the Subject is the subject line of the email.

Open and response rates are generally higher when the From field is your name, since it is easy to recognize. The same is true for when Subjects are specific or personalized, so the recipient knows exactly what the email is.

Do I have to fill out the event date, time and location?

For invitations, you must complete all of the required fields marked with an asterisk to move on to sending. The event date, start time and location are mandatory.

If you aren't sure about one of these details or need to make a change later, you can do so, but you will not be able to leave these fields blank. Also keep in mind these details are included in the customizable message above your envelope on the Preview page. If you are not sure about the details, you should customize the message to leave the details out.

The event date and time can be added to the guest's google calendar, iCal or Outlook Calendar. You can also include a google map to the location.

Is my guest list public? Will the email addresses of my guests also be public?

For Invitations, you have the option of setting your guest list to public or private. When the list is set to private, no one will be able to see the list of invitees. When you set the list to public, you have options for which group of guests you'd like to share.

For all other mailings, the recipient list can only be private and this option cannot be changed.

Note: Email addresses of invitees will never be exposed on the public guest list. If the guest name is not entered, everything before the @ in the guest's email address will be displayed.

What is the total invited per invitation number?

The total invited per invitation determines how many guests can RSVP on one reply card for the event.

If you do not want to allow your guests to bring friends or family with them and only want the guest to RSVP for him or herself, set this number to 1.

When you want to allow your guests to bring others and RSVP as a group, you can set this number to 2 or more. This allows the guest to choose from a drop down, how many attendees the guest is RSVPing for.

Can I change a guest's Total Invited number but not affect the number of people other guests are allowed to bring?

Yes; you can set the "Total Invited" number on the Details page of your event, but if you would like to allow a different Total Invited number for specific guests, follow these directions:

  1. Go to the Delivery page of your event, and click the name of the guest whose Total Invited number you would like to change. Information will drop down below his or her name.
  2. Adjust the Total Invited drop-down menu to reflect your desired changes.
  3. Remember to click the Save button for each guest you update.

What is the note above the reply card? How much text can fit?

You can place additional information for your recipients here and they will see it above the response card after clicking on your invitation or card.

It is also a useful area to request information from guests, such as how many adults vs children are attending, what their meal choice is or what item the guest is bringing to a potluck. You may also want to write a RSVP by date if you have one.

Note: URLs and email addresses that are placed in this area will be automatically hyperlinked. There is a 200-character limit for this area. Any message longer than this will be visible after the recipient clicks "read more."

How do I put an active, or live, link on my invitation/card?

Links typed directly on an invitation or card cannot be made active, or live, since clicking anywhere on the paper will bring your recipient to the reply page to either RSVP or leave a comment. Links (and email addresses) placed above the reply card, which will automatically be made active. This can be accomplished on the Details page for your card.

Note: Remember to include the "http://" before the URL if it does not have "www." at the beginning of it, otherwise the system will not recognize it as a link.

If you do not need to track RSVPs or responses on our site and want to direct recipients to your own website, choose the mailing type called "a card that links to another website." on the Details page of your card.

What should I do if I've already sent my card and the event details need to be changed?

You can always update your event details, even for a sent mailing, and saving it will automatically update for everyone. Remember to edit both the Design page and Details page, if the information appears on the face of the card and on the reply card page.

To bring any changes to your recipients' attention, you will need to go to the Tracking page and use the "write a message" tool. We do not inform anyone of changes otherwise, so you will need to use this tool for notification purposes.

Note: The event details in the body of the email will not dynamically change for sent mailings. The event details will only update when the guest or recipient clicks to view the card again. The "write a message" tool includes a link back to the card for convenience.