My Account Information

What is a primary email address? What is a secondary email address? What's the difference between a primary email address and a secondary email address?

Your primary email address is the email address that you use to create your account. All emails from Paperless Post regarding your account, including resetting your password, receiving a free test of your card, comment notifications to your mailing or a purchase receipt, are sent to to this email address.

A secondary email address is another email address that is added to the account - this email address can be used to log in to your account with the same password. However, no emails from Paperless Post regarding your account can be sent to the secondary email address. You can add a secondary email address to your account by hovering your mouse over your account email address located in the upper right of your page and then clicking Account Settings.

All Paperless Mail that is sent to the verified email addresses associated with your account is stored in the Received folder of your Post Box - this is really useful in case you accidentally deleted or can’t find the email or no longer have access to that email inbox.

How can I change the primary email address?

In order to update your email address, hover your mouse over your account email address, located in the upper right-hand corner at the top of the page and click in to Account Settings. Scroll down to the 'Account Email' section and add the new email address in the 'Add an additional email address' field.

Once you have entered the new email address, you will be sent a confirmation email. Go to your email client’s inbox, click into the verification email and click the link within the email to confirm your email address.

Once you have confirmed your email address, you can go back to your Account Details page and click the Make Primary link to make your newly-added email address the Primary account email address.

Where does my primary email address appear when I send a card?

The only place where your primary email address appears is in the Reply-to field of the email. This means that if someone clicks Reply to the actual email they received, they will send an email to your primary email address.

All of the cards sent from our site are sent from the email address You can customize the From field on your card’s Details page for each card that you send, which is what appears in your recipient’s inbox when they see the email. We include your primary email address as the reply-to so that recipients can get in touch with you by email, in addition to responding through the site if they need to.

What happens if I change my primary email address after I send?

The reply-to email addresses for any mail you have already sent will remain unchanged and will still be set as the primary email address at the time you had sent.

If you change your primary email address after you send, any additional correspondence you have with your recipients regarding the same event will have a different reply-to field. For example, if you send your card when your primary email address is, and then update your email address to, if you send the Automatic Reminder or Write a Message feature after this change, the reply-to field will show

For this reason, we recommend creating a different account for email addresses that you want to keep entirely separate. We also do not recommend adding multiple email addresses of different people on one account, as the primary email address could be changed for any event - which would lead to confusion if several events were going on at the same time.

I opened two accounts with my two email addresses, but I don’t need two accounts! What can I do?

If you have not yet made a purchase or sent a card from the new account that you’ve created, please Contact Us for further assistance.

Is my password the same for all of my email addresses on the account? Can I log in with any of the associated emails?

You will use the same password that you created to log into your Paperless Post account from any of your multiple email addresses.

You can change your password by hovering your mouse over your account email address, located at the top of the page and clicking in to Account Setting. In the Change Password section, enter your current password in the ‘Old Password’ field, then enter your new password in the ‘New Password’ field and click the Update button to make the changes.

I forgot my password!

If you're logged out of your account, click on "Log In" in the top navigation bar, then on the "Forgot Password" link right below the login button (

For password assistance while logged into your account, Contact Us for help.

Why should I sign up with Facebook?

Signing up for Paperless Post with Facebook is an easy way to create a Paperless Post account without the fuss of having to remember which email address you used and what password you created.

You will be able to log in to your Paperless Post account from any computer using your Facebook login and we'll also give you 5 Coins for your first Facebook login as a bonus!

In the future, we will be adding a host of useful ways to share what you create on Paperless Post with your Facebook friends!

Why don't I have a password? What if I never created a password?

If you did not create a password when you registered for your account, chances are you signed up using Facebook. To create a password, hover your mouse over your account email address, located at the top right of your page -> click into Account Settings and then go to the Create Password section.

It is a good idea to create a password as an extra security measure. A password is also useful if you need to log in to your account from a mobile device or from our iPhone App.

If you are logged out of your Paperless Post account and do not want to use Facebook to sign in, you can click Having Difficulty to go through the steps of creating a password on Paperless Post.

I signed up with Facebook and am having difficulty logging into my account on a mobile device.

If you created your Paperless Post account using the Facebook sign up form, you will first need to log in on the computer and create a password for your account. Logging in through Facebook is currently available from your advanced mobile device, however it is not available for Blackberries or iPhone app users.

I signed up with Facebook, but now I want to unlink it.

You will need to log into your Facebook account and go to Account Settings > Apps to unlink Paperless Post.

In order to log back into your Paperless Post account after you have unlinked your Facebook account, you would need to create a password for Paperless Post.

  1. - If you are logged out of your Paperless Post account, click on the “forgot password” link to go through the workflow to create a Paperless Post password.

  2. - If you are logged into your Paperless Post account, hover your mouse over your account email address, located at the top, right of your page and click Account Settings to set up a Paperless Post password.